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Tech Support

General Dynamics C4 Systems provides worldwide technical assistance and support services, technical assistance to address CHS-3 integration problems, equipment installation, CHS-3 software development, software and hardware maintenance, material fielding support, and test support. Currently, GDC4S will support the CHS-3 worldwide user community through CHS Regional Support Centers (RSCs) located at Fort Hood, Fort Lewis, Fort Bragg, and Kaiserslautern, Germany.

If you have equipment that needs to be turned in for repair, please complete this RMA request form and submit: Warranty RMA Request

The fields that are outlined in RED, must be completed in order to submit the form.

Or you can call the CHS-3 Hotline:1-877-247-7711
(available from 8:00am - 5:00pm EDT)

Be prepared to provide the following information from the CHS label located on the equipment:
serial number or OEM number, description of equipment, and description of problem

The CHS-3 Hotline is your primary warranty contact.  If 800 service is not available, use the following email address: CHS3-Warranty@GDC4S.Com

For assistance with Router Configurations go to: Cisco Dynamic Configuration Tool

Tech Support - Logistics, Warranty & Repair

General Dynamics offers our customers complete technical support via hotline.  Our responsive network of technicians and customer service representatives are ready to support our CHS-3 customers.

If there is a problem setting up your hardware or software, check the Technical Information Bulletins located on the CHS-3 Knowledge Center, or give us a call.

CHS Regional Support Centers (RSCs)                                                                   

General Dynamics' RSCs maintain a large inventory of spare parts and supplies worldwide.  Each of the RSC locations identified below repair CHS-3 hardware and perform systems upgrades upon request.

 

Mailing Info.:  CHS Regional Support Center Addresses

Ft. Bragg, NC
General Dynamics, RSC
Bldg. 8-6812
Butner & Letterman Streets
Ft. Bragg, NC 28310

P.O. Box 71158
Ft. Bragg, NC 28307

Phone: 910-497-7900
Fax: 910-497-1911
DSN Fax: 239-2925

Ft. Hood, TX
General Dynamics, RSC
Bldg. 3820 - 3800 Terminal Avenue
Ft. Hood, TX 76544

P.O. Box S
Ft. Hood, TX 76544

Phone: 254-532-2927
Fax: 254-532-2933

Ft. Lewis, WA
General Dynamics, RSC
Bldg. 9564 Rainier Drive
Ft. Lewis, WA 98433

P.O. Box 33727
Ft. Lewis, WA 98433

Phone: 253-964-5160
Fax: 253-964-5077

Kaiserslautern, Germany

Admin Com: 0631-89291531
DSN: 314-484-6411

Logistics Com: 0631-89291341
DSN: 314-484-6412

Manager Com: 0631-89291342
DSN: 314-484-6414
Mobile: +49-(0) 151-6655-0391

DNS Commercial Equivalent: 0631-413-6411, 6412, 6414

Fax: 0631-31046253

Postal Address for US Mail (APO)
US AMC CECOM WIN-T/CHS RSC
ATTN: GENERAL DYNAMICS
UNIT 23152
APO AE 09054
IMPORTANT: please do not use individual’s names with this address

Commercial Express Service (DHL, FEDEX, etc.)
US AMC CECOM WIN-T/CHS RSC
Mannheimer STR. 290, GEB 3040
67655 Kaiserslautern, Germany
IMPORTANT: please do not include General Dynamics with this address

Postal Address for German Mail
General Dynamics
Postfach 1132
67601 Kaiserslautern

Government Shipment (GBL)
DODAAC: CG0TDZ
US AMC CECOM WIN-T/CHS RSC
Mannheimer STR. 290, GEB 3040
67655 Kaiserslautern, Germany

GPS Address: Manheiner STR. 348, GEB3040

Notification: Replacement Procedure for Classified RHDDs

Pursuant to the requirements of U. S. Code of Federal Regulations (CFR) 1-101, and Executive Order 12829, as implemented under the National Industrial Security Program, governing receipt and storage of classified material, General Dynamics C4 Systems (GDC4S) is prohibited by law from receiving removable hard disk drives (RHDDs) that contain or were used to process information classified by the Government as SECRET, TOP SECRET, and/or SPECIAL ACCESS. Consequently GDC4S cannot physically evaluate such RHDDs for potential repair or replacement under the CHS-3 Warranty or otherwise.

However, Army users of RHDDs purchased under the CHS-3 contract may obtain warranty support for "classified" RHDDs through the following procedure: 

1. call the CHS-3 Warranty HotLine [877-247-7711] to open a Repair Order

2. physically remove and destroy the RHDD platters from the RHDD container in accordance with Army policies and procedures

3. return the empty RHDD container to a GDC4S Regional Support Center (RSC) together with a letter certifying that "The accompanying RHDD, purchased under the CHS-3 prime contract, was used to process information classified by the Government as Secret and/or Top Secret. Due to the failure of the RHDD the internal platters were removed and the empty container is being returned for RHDD replacement under warranty

Upon receipt the RHDD General Dynamics will process the Repair Order and replace the RHDD at no cost to the Army within 60-days.

 

 

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