 | |
General Dynamics C4 Systems provides worldwide technical
assistance and support services, technical assistance to address CHS-3
integration problems, equipment installation, CHS-3 software development,
software and hardware maintenance, material fielding support, and test support. Currently, GDC4S will support
the CHS-3 worldwide user community through CHS Regional Support Centers (RSCs) located
at Fort Hood, Fort Lewis, Fort Bragg, Bensheim, Germany, and Camp Liberty.
CHS-3 Hotline:1-877-247-7711
The CHS-3
Hotline is your primary warranty contact. If 800 service is not available,
use the following email address:
CHS3-Warranty@GDC4S.Com
For assistance with
Router Configurations go to: Cisco
Dynamic Configuration Tool
Tech Support - Logistics,
Warranty & Repair
General Dynamics offers our customers complete
technical support via hotline. Our responsive network of
technicians and customer service representatives are ready to support
our CHS-3 customers.
If there is a problem setting up your hardware or software,
check the Technical Information Bulletins located on the CHS-3 Knowledge Center,
or give us a call.
CHS Regional Support Centers (RSCs)
General Dynamics' RSCs maintain a large inventory of
spare parts and supplies worldwide. Each of the RSC locations
identified below repair CHS-3 hardware and perform systems upgrades upon
request.
|
Mailing
Info.: CHS Regional Support Center Addresses |
|
Ft.
Bragg, NC
General Dynamics, RSC
Bldg. 8-6812
Butner & Letterman Streets
Ft. Bragg, NC 28310
P.O.
Box 71158
Ft. Bragg, NC 28307
Phone:
910-497-7900
Fax: 910-497-1911
DSN Fax: 239-2925 |
Ft.
Hood, TX
General Dynamics, RSC
Bldg. 3820 - 3800 Terminal Avenue
Ft. Hood, TX 76544
P.O.
Box S
Ft. Hood, TX 76544
Phone:
254-532-2927
Fax: 254-532-2933 |
|
Ft.
Lewis, WA
General Dynamics, RSC
Bldg. 9564 Rainier Drive
Ft. Lewis, WA 98433
P.O.
Box 33727
Ft. Lewis, WA 98433
Phone:
253-964-5160
Fax: 253-964-5077 |
Bensheim,
Germany
U.S. AMC CECOM Europe MSE RSC
Berliner Ring 26
64625 Bensheim, Germany
US
AMC CECOM MSE RSC
General Dynamics C4S
HHC 7th SIG BDE
CMR 437, Box 5
APO AE 09267
Phone:
011-49-6251-64071
Fax: 011-49-6251-64078
DSN: 380-4053/4054 |
|
SWA
CRSC
FedEx
/ DHL address:
General Dynamics, CHS CRSC
AMC-LSE
Attn: Lydia Muzquiz
Bldg. 149A
Camp Liberty
Baghdad, Iraq 09342
DSN: 312-987-2239, Ext. 4041 - 4043
Com: 732-427-5130, Ext. 4041 - 4043
APO Address:
Lydia Muzquiz
General Dynamics
AMC-LSE (CECOM RSC)
APO-AE 09342
|
|
|
Notification:
Replacement Procedure for Classified RHDDs
Pursuant to the requirements of U. S. Code of Federal
Regulations (CFR) 1-101, and Executive Order 12829, as implemented under
the National Industrial Security Program, governing receipt and storage
of classified material, General Dynamics C4 Systems (GDC4S) is
prohibited by law from receiving removable hard disk drives (RHDDs) that
contain or were used to process information classified by the Government
as SECRET, TOP SECRET, and/or SPECIAL ACCESS. Consequently GDC4S cannot
physically evaluate such RHDDs for potential repair or replacement under
the CHS-3 Warranty or otherwise.
However, Army users of RHDDs purchased under the CHS-3
contract may obtain warranty support for "classified" RHDDs
through the following procedure:
1. call the CHS-3 Warranty HotLine [877-247-7711] to
open a Repair Order
2. physically remove and destroy the RHDD platters
from the RHDD container in accordance with Army policies and procedures
3. return the empty RHDD container to a GDC4S Regional
Support Center (RSC) together with a letter certifying that "The
accompanying RHDD, purchased under the CHS-3 prime contract, was used to
process information classified by the Government as Secret and/or Top
Secret. Due to the failure of the RHDD the internal platters were
removed and the empty container is being returned for RHDD replacement
under warranty
Upon receipt the RHDD General Dynamics will process
the Repair Order and replace the RHDD at no cost to the Army within
60-days.
|
|
